To Whom It May Concern..
No..thats a poor way of starting this letter, because it’s obvious it’s not any concern of yours….hmm…let’s try this again.
Dear Mediacom. No….just doesn’t fit.
One more try.
Dear idiots behind the worst customer service effort in the history of man…… Yeah..that works.
You know, it’s not bad enough that your service SUCKS….but it’s even worse that when your service sucks, you choose not to answer your phone. Where I work, when our customer service sucks, someone’s held accountable (usually me..because it’s usually me that pisses people off). That’s the game. That’s the “customer satisfaction” clause you all signed up for when you took your job working for a “service provider”. But I’m used to this from you. Why it continues to surprise and infuriate me when you do this…is beyond me. You’ve done it enough times. But today…today was the last straw. You see, you and I have been round and round many times regaring your piss-poor service. Now….I have nothing against the customer service team here in our LOCAL mediacom call center. In fact, I have known the man who trains the people here for a small chunk of years….even worked for him for a couple of those years.
I only WISH that the people “I” have to call when my shitty service goes out…were in this call center.
That’s why I’m extremely polite to them when I call the local number. Because they’re more than willing to help. But your idiots that run your tech support centers, don’t deserve to breathe..let alone breathe heavy into the phone. Oh…I’m sorry. I’m rambling, and you have no idea what I’m talking about do you? Let’s star at the beginning. You see, I enjoy my internet service. But lately, it’s just not worked to my satisfaction. It’s slowed down..tremendously.
It’ll load certain web pages but not others. I thought it was my computers…but very obviously, after formatting the hard drives on my computers, and reinstalling windows on both computers, lo and behold, it continued to do it. So, I called mediacom. You insisted “no sir, it’d be all or nothing…it won’t work ‘half way”. Uh huh. So I replaced my router.
Still nothing. Literally….half the web sites won’t come up. I even went so far as to plug in a macintosh laptop and a linux comptuer to my router….to make SURE it wasn’t a software problem. Yup. It didn’t take Gil Grissom to figure this one out (Hey..I’m a CSI Buff…when the cable TV isn’t out..). The service issue (the issue being a LACK of service) came from Mediacom. So I’ve been dealing with it on the promise that it would be fixed. It hasn’t been. That brings us to this morning. This morning. We have all the lights blinking properly on the modem. Two brand-new formatted computers….and a router less than a month old. And NO INTERNET SERVICE. Go figure.
I did what I KNEW the tech’tards would tell me to do first….I unplugged the modem. Reset it, reset the router, shut down both computers, rinse, repeat, repeat again, repeat a third time in a different order. Yup. Absolutely nothing. I figured “Okay, I can just tell Tech support to “skip the riggamoro” and get to the problem. Apply bluetooth headset to right ear. Grab a beer, because it’s going to be a long wait on hold, as it always is. Dial Mediacom tech support number…speed-dial number 45 on ye-olde-segima-phone. WHAT? Busy? That’s strange. Must be a lot of phone calls. Uh…Nope. Called the local number, and it’s busy too. Called back to tech support, for benefit of the doubt….busy…..lo and behold, you louse bastards decide you don’t feel an obligation to explain..you don’t feel an obligation to answer the phone, so you just “busy-out” your phone lines. Nice. What does that say about your customer service. It’s infuriating…it’s ridiculous, and every time I hit that busy signal, Bellsouth (excuse me, the new AT&T) got one step closer to being installed in this house. On about the fifth call. I had enough. At LEAST Bellsouth had the common courtesy to TELL me that their sales department was closed for the holiday…and that was a live voice telling me that. Granted it was some indian woman with a name I can’t pronounce, going under the name “Alma Smith”, but it was STILL a live voice. Thanks. And now I find out, from the people at Bellsouth, who have received NUMEROUS calls today because of this..that it’s a Mediacom outage covering Georgia, Florida and Alabama. And that Mediacom informed customers taht it would not be fixed until tomorrow at minimum, because they don’t have anyone working on the holiday. Excuse me, but if people’s need to USE the internet doesn’t cease because of the holiday, why would YOUR need to fix it cease because of a holiday. Total horseshit, if you ask me. The crew and staff of mediacom (save for the previously mentioned acquaintances) are lazy, unreliable, and I dare say…stupid. I’ve had enough. You have done it for the last time. You’ve busied out your phone line on me for the last time. Enough is enough for this white boy…..I’ve got an AT&T Cell phone…AT&T Internet service will come at a discount..
So those of you with my email address….expect it to change soon