Please note, right off the bat, that I have no malice or hatred towards any physically or mentally challenged people. I think those with a legitimate reason to act certain ways are to be embraced like any fine, upstanding member of society is. It’s the OTHER half of these people, the ones with NO genuine reason for acting like a total blooming idiot that make me write this. The writing is, of course, based on real events, but totally phosecious (Spelling, anybody?) Today, class, I’d like to examine the use of the word “Retard”. By definition, it signifies someone of sufficient mental handicap, but see, the word itself was ‘retired’ a long time ago, in favor of the terms “mentally challenged” and “mentally handicapped”. I’d like to bring the word “Retard” out of moratorium, and re-issue it with a new definition. Re-Write the word, re-define it, change it altogether, and even make Webster’s and Roget’s change all the new dictionaries. Yes, I do believe it’s time that the word was once again given a reason to be used, and that reason is no more than three or four steps away from it in those very same dictionaries. The REASON…is “Retail”. You know, everyone in any job OTHER than retail looks down their noses at those of us who work in retail. Well, I’m not ashamed of it. I’ve done it a lot of years. My brother and his wife are very successful in the field (more so than me, as it happens). And my wife did it for a lot of years, enough years to know that she never wants to do it again, but still garnering enough experience not to look upon me with the “snooty nose”. You see, there are ditch diggers, mechanics, bricklayers, high-beam construction workers, and those are, indeed, all dirty jobs, but nothing is worse than retail. And we don’t even have to break a sweat at it sometimes. And what makes this job so bad? Retards. Ah…see…you like that don’t ya? See how I made that come full circle like that? I so smawt… No seriously. I’d like to write the definition of the word when they reinstate it. The jersey of “retard’’ is hanging high in an arena somewhere, probably lopsided and wrinkled, but I truly believe that those of us in the retail profession should be granted exclusive rights to the use of the word. And it has NOTHING to do with physical or mental handicap, so don’t go sending me the metric ton of emails screaming about it. Here’s how the word would be defined. Retard. re•tard (ri-tahrd, ree-tahrd, wee-todd, or ‘re-tawd” in the south). A person who, in normal environments, possesses great intelligence, common sense, and sensibility, but upon entering a retail establishment and /or encountering a retail worker, said intelligence, common sense, and sensibility fall to a level below which conventional methods of measuring intelligence cannot define. I know, I know, that’s longwinded, but hear me out, I’m going somewhere with this! Let’s look at a few examples, and you’ll get my point. And to emphasize the point, I’ve PERSONALLY experienced all of these in the last seven days. It just took several good “sauerkraut sessions” to come up with the mere words to describe them. Self Serve! It’s no secret what I do for a living. And there’s some methods in place intended to make my job easier. Such is the INTENT of the “self-serve-photocopier”. Now, if you think remotely for anything less than three seconds, the concept of “self-serve” is easily grasped. You go to the machine, read the simple instructions posted on EVERY MACHINE, put the documents you want copied into the feeder, touch how many you want, and press start. When it’s done, you take the sheet that says “I made 24 copies” and you take it to the register, you pay, and you leave. Well….that’s why it’s a CONCEPT. Concepts don’t always work when put into reality. And this one, as you’d expect (or there’d be no point to this paragraph) is no different. This is how it, invariably, time after time, goes down. You walk up to the machine, read the directions, look at the copies in your hand, read the directions again, scratch your head, look at the copies again, lift the cover on the machine, touch a button, jump back startled when the screen lights up, scratch your ass, and YELL across the store “HEY…HOW DO YOU WORK THIS HERE THANG?” You see, to me, at that very point…right there…that moment in time, when the curled, malformed version of the word “thing” comes out of your mouth, the concept of “self serve” is thus abolished, and we’re now going to take it to the machines BEHIND the counter, do the job ten times as fast, on better paper, and charge you two cents more a copy. But…apparently that’s just ME. Nobody else apparently thinks that way. Usually, what we have to do is show you how it’s done, enough times to a) complete half your job for you and b) royally piss off the customers who are paying for full service and waiting. New Rule: If you ask for help with a self serve machine, it becomes full-serve. Occupying the employee’s time costs extra. My time is valuable. It’s worth at LEAST nine cents a copy. Your time is only worth seven cents a copy, hence the purpose of SELF SERVE. Those unable to comprehend this are the basis of my newly formed definition of “retard”. Can I Keep Them? Since we’re on the subject of self serve copies…allow me to share with you the experience I have, several times a week, most recently, yesterday! As noted in the previous paragraph, upon completion of a self serve job, the machine prints a summary report of all the copies you’ve made. It’s a machine, and as such, it’s the only thing in the building with less intelligence than you! It can’t decipher if you’ve screwed up a copy or not. It just knows “hey, paper went across that sensor, that’s a click…seven cents please!” I understand that mistakes happen. If you come find me and say “I made 200 copies, two of them messed up, do I have to pay for them?” Chances are I’m going to smile and say “no ma’am” and change the number on the page to 198, and initial it, and wish you a happy day, on your way…get lost. But, such is the tone of this writing, that you KNOW that’s not how it’s going to go, now is it? No. Sadly. No. The situation the other day was this. I had a customer come up to me and say “over half of these are wrong; your machine screwed them up”. Well, ma’am, those pages are blank, that’s usually caused because you put the paper on the wrong side of the glass. Did you put them where the arrow points to? Of course you didn’t. People like you are the reason I’d love to put a sign up that says “you are responsible for all documents replicated on this machine, correct or otherwise.” But, being that people will probably find a way to dispute that, we’re not allowed to say that. So, we end up marking them off in the manner previously mentioned, and tossing them away, thus proving to be a tremendous waste of energy and materials…..hey…that description could apply to you too…tremendous waste…yeah. But what got me was not that person, what really floored me…was the one ten minutes later. Goes to the machine, makes 100 copies. Comes over to me, tosses the sheet on the counter and says “fix that and initial it”, meaning he’s obviously familiar with screwing up copies. When I ask why….he hands me a stack of 20 or 30 copies and says “these aren’t right”. So I take the stack, count them….27, and mark the number accordingly, and throw the 27 pages out. He says “hey, gimme those back”. Well, sir, you’re not paying for them, you can’t have them. “They mine…”. No sir, they’re not. You said they were no good. “Well I can still use them. …can I keep them?” OF COURSE YOU CAN SIR…AND YOU CAN PAY FOR THEM!. “But…”. BUT NOTHING SIR…if they’re not good enough to PAY for, then they’re not good enough to keep. Those unable to comprehend this are the basis of my newly formed definition of “retard”. It won’t fit:But this rant is not all about the copy counter. I do other things in the store too. Hey, before I go into this part…let me ask a question. How many of you have seen that commercial for the All New Super-Compact, Two-Door Sports Edition Hyundai, with the spacious cargo room and the seating for twelve? Have you seen it? Yeah. Neither have I. So the next time you come in the store and you pick out that beautiful new office furniture. New desk, new hutch, new book shelves, comfortable new office chair, new filing cabinet…..BRING A TRUCK. It won’t go in your Hyundai. Delivery to your backwoods trailer is 30 bucks. We have our own truck. And it’s big enough to hold all your furniture, and has good enough shocks t o get to that hole you live in forty miles from here. It just takes 30 bucks in gas to get there. Those unable to comprehend this are the basis of my newly formed definition of “retard”. Employees Only. Most people of average intelligence and average common sense know what this means. You see a sign, usually engraved and GLUED TO THE DOOR that says “employees only”. You don’t get a paycheck from that store, thus, eliminating you from the pool of “employees”. And you dare look at us like you’re surprised when you get clubbed over the head with a chair and tossed into the hallway when you go into OUR break room, and try to use OUR snack machine. If you want a snack, go to the registers. There’s a whole rack of them there, and a coke cooler too, overpriced for your convenience. Then there’s our back room. You have two go past TWO BIG SWINGING DOORS clearly labeled with “employees only” signs to get back there. It’s not well lit, and it doesn’t even have tile on the floor. Yup, that’s an obvious part of the store YOU”RE permitted access to. And again, you look dumbfounded when we toss you out on your ass. Things go on back there you don’t need to be a part of. Unsecured merchandise is back there. A fork lift that could impale and kill you is back there. Furniture that could fall on you and kill you is back there. And it’s the only place in the store we can go to seek immediate refuge from idiots like you, since you’ve OBVIOUSLY learned how to commandeer our BREAK ROOM. Oh, and need I mention ladders. This one is for you Daren. The ladders. We have these “stairways to heaven” as one employee called them. Ten foot stair-ladders, on wheels, for reaching top-stock and stuff out of reach of anyone but Julius Irving. And, when an employee does what they’re told, they’re properly cordoned off with a chain at the bottom of the ladder that says…you guessed it…“employees only” on it. So why is it the other day, we had a ton of customers, and one impatient customer chose to bypass this and go right up that ladder himself, and get, not only what he wanted, but a 100 pound boxed CHAIR? Once again… Those unable to comprehend this are the basis of my newly formed definition of “retard”. Yes, you DO carry that! Anyone in retail’s heard it. Where is “Item X”? Ma’am, we don’t carry “Item X”. And what’s the response….’’yes you do, I bought them here last week”. Theirs is, invariably, no response you can give to this that WON’T sound argumentative. What do you do? The only thing you can do. Smile and walk away. “I was told you carry that”. Well, ma’am, you were told wrong. “Don’t argue with me…where is it?” One of two extremely humorous responses is appropriate here. 1) Squint your eyes real big, hold your breath and turn red…and when they ask what you’re doing say “Concentrating, ma’am”. “On what?” They’ll ask…..and that’s when you look them dead in the face, relax your squinting, and say “I’m concentrating ma’am, because I’m trying to SHIT the item for you…because that’s the only way you’ll find it in THIS store”. OR 2) “I’m sorry ma’am, I had a momentary lapse of reason, and they’re on Aisle Twenty Four, next to the Braille highlighters”. You’ll feel great knowing that you got rid of the idiot, you sent them on a wild goose chase, because you only have twenty TWO aisles in the store, they’ll never comprehend the “Braille highlighter” joke until it’s far too late, and you got in a nice, sly reference to the immortal Pink Floyd. Do I have to say it? Those unable to comprehend this are the basis of my newly formed definition of “retard”. “I don’t need That Extended Warranty’” – Yes. You do. If you didn’t we wouldn’t offer it. You see, accidental damage warranties are there for a purpose. To cover ACCIDENTS. If you are so damn good, that you can tell me, two and a half years in advance, that the product you’re buying will, 110% surely, NOT be involved in an ACCIDENT….Can you predict when and where, and whose house that lightning’s gonna strike? If you can do that… I need you to go to the horse track with me. That and we know that you’re going after the cheaper price, therefore you’re buying junk. You are like a classically conditioned dog…what was it…Pavlov, I believe. Hear a bell, bark. Well, it’s no different with you. Hear us say “we offer” and immediately begin shaking your head and frothing like you’re having a seizure. Why don’t you try listening to it…it might be six bucks…and it’ll cover you if something happens, which, by the fact that your last name is MURPHY, will likely happen to you. If you take it home, and it does happen…the very moment you go “I should have bought the extended warranty”….that’s when you have classified yourself…under my brand new definition…of ”retard”. Come to my attention that’s their nature. Good for you – welcome to America – shut up and pay the advertised price, or go home. Skates. I’m not sure who the retard is in this situation. Is it the person who decided to INVENT tennis shoes with skates in bottoms, or the parent who buys them for their child? That’s a judgment call I don’t want to make. Let’s see. Let’s go to the facts. Your child comes skating through our store at a hundred miles an hour. The fourth employee in a row looks at them and says politely…”No skating in the store, please, these floors are waxed and you could get hurt ”. You get sick of it and say “I bought them those shoes; they can use them if they want”. Then, let’s just say the off chance happens, and the child careens face first into an end cap. Nose is broken. Face is bloody. Lying on the floor screaming, and you’re threatening to sue. Several witnesses, some employees, some not, heard the child politely told at LEAST four times to please refrain from skating in the store. They also heard you oh-so-politely chew the ASS off the fourth employee who said it, volunteering that YOU BOUGHT THOSE SHOES. You’re going to try and sue…and get absolutely nowhere. Now you’ve got a disfigured child, a broken pair of skates, and our corporate lawyer’s foot up your ass. And the man who invented those skates STILL has your $79.99. Never mind. I figured that one out myself. YOU’RE THE RETARD. At least by MY new definition anyway. No, I’m not talking about you. But everyone else in the store is. You know the communications that go on within retail environments are increasingly more technical and getting better by the hour. We all wear radios on which we can communicate with any team member in the store. You, as a customer, can’t hear both sides of the conversation, all you can hear, standing in front of me, are my responses. So when you ask yourself “I wonder if he’s talking about me?”, understand that no, I’m probably not talking about you, and your pajamas and slippers that you wore in the store at 3:30 in the afternoon, or the fact that your car stumbles worse than you after, well, the night before….and you haven’t showered in six weeks. No. I’m probably not talking about your perfume….what’s that fragrance…”Springtime In Baghdad?”. No. I’m not talking about you, but that’s just because I’m looking at you face to face. Everyone ELSE, however, IS talking about you. And that’s why I can’t keep a straight face looking at you. When the word “hose beast” comes across the radio in my right ear, and I’m looking at one, who can HELP but laugh out loud? Pajamas. Not Showering. 3:30 in the afternoon. Look it up, by my new definition, YOU ma’am, are a retard. Now…I’m off to write that new submission to Webster’s and Roget! Wish me luck!